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Importance of Teamwork

August 9, 2016 6:53 am

Every department of your hotel contributes to the guest experience. Ultimately, the final impression that a guest has of your hotel as he or she walks out the door depends on teamwork. One problematic incident can overshadow what has otherwise been an excellent stay for a guest!  For this reason, it is essential that every… View Article

Avoid Falling Into SALY

August 9, 2016 6:52 am

Increasing profits, regardless of your industry, isn’t about wishful thinking or a leap of faith.  Instead, it comes down to effective implementation of strategies.  Knowing your department profit margins, key performance indicators,  labor and resource utilization are needed.  If you want to increase profits, you will need to understand these factors Fine-tuning your business model… View Article

Outperform the Competition

August 9, 2016 6:45 am

How can hotels outperform their competition?  Let’s face it; the world of hospitality and hotels is a highly competitive one.  Every single little edge can make a substantial difference.  After all, if guests are not staying at your hotel, then they’re booking rooms with your competitors. It is essential that you attract the ideal guests,… View Article